Artist Central

The employee assistance program is a FREE resource to help you navigate life's challenges (ALL STAFF). You can take advantage of 6 free counseling sessions on topics such as stress, financial planning, depression, etc. as well as online resources. Here's the link to the flyer. Arbor Acres uses Support Linc as our employee assistance program. Enter the code "arbor acres" - They will be able to provide you a referral to either an in-person or online support for mental, financial, legal or other needs. You receive up to 6 sessions per issue, per person in your household per year.

The employee assistance program is a FREE resource to help you navigate life's challenges (full-time/regular staff & their families; 1st of month following 30 days). You can take advantage of free counseling sessions on topics such as stress, financial planning, depression, etc. as well as online resources. Arbor Acres uses Support Linc as our employee assistance program. Enter the code "arbor acres" - They will be able to provide you a referral to either an in-person or online support for mental, financial, legal or other needs. You receive up to 6 sessions per issue, per person in your household per year.

• Chaplain:  Our chaplains minister to both residents and Artists.
  • Rev. Bert Sanders: x1590, bsanders@arboracres.org
  • Rev. Mary Beth Beck-Henderson: x1382, mhenderson@arboracres.org

 Mental health options through the Arbor Acres medical plan:

• Outpatient: A mental health provider (non-facility/hospital) is a $25 copay, like medical visits.
• Inpatient: You will need to meet your deductible, then you will be charged a 20% co-pay up to your maximum out-of-pocket amount.

Mental health emergencies: If you or a member one of your dependents are in crisis, call 911 or visit the Emergency Room. The Suicide Hotline (988) is another free option that you can call, text or chat. If you are covered by our medical plan, the cost to you is 20% after meeting your deductible (up to your out-of-pocket max) from the facility, plus a $25 provider co-pay for outpatient services and potentially additional emergency room or ambulance charges.) Outpatient (telemedicine or in-person) with a mental health provider (non-facility/hospital) are a $25 copay, like medical visits. There is no maximum number of visits. For inpatient, you will need to meet your deductible, then you will be charged a 20% co-pay up to your maximum out-of-pocket amount.

Most benefits can only be changed at Open Enrollment (usually occurring in November each year), OR due to a qualifying event.If you have a qualifying event(ex: marriage, divorce, new insurance through another job, child born, etc.):

1. Log into Paycom. Click "Benefits" and "Qualifying Event".
2. Paycom will email when approved by Talent Arts.
3. Once approved, click "Benefits" and "Enroll in Benefits".
4. You can change dependents/ beneficiaries in "Benefits" tab.

This program allows you to make payroll deductions into a retirement plan and is open to all staff.

Arbor Acres matches 200% of your contribution. (Ex. If you contribute 1% of salary, Arbor Acres contributes 2%). 6% of salary is the maximum Arbor Acres contributes.

You take ownership of Arbor Acres' contributions over a period of 5 years. You receive 20% of the funds Arbor Acres contributed to your plan after 1 year of service, 40% after 2 yrs, 60% after 3 yrs, 80% after 4 yrs, and 100% after 5 years Enrollment flyer here.

If you do not plan on staying with Arbor Acres long-term, or are can't contribute over $10-15 per pay period, discuss your options with Talent Arts at hr@arboracres.org.

Your insurance card can be ordered directly from the specific insurance carrier.

• Dell: Arbor Acres Artists can receive exclusive discounts on Dell equipment.
  • Go to www. dell.com/ArborAcres to see the current deals.
  • Flyer
• Gym memberships:
  • • To start, go to www.medcost.com and log in as a member.
    • Choose "Healthy & Whole" in the right side menu.
    • Then, select "Active & Fit Direct Fitness Membership" to sign up for a discounted membership at a participating gym near you.

Arbor Acres does not currently offer childcare as a benefit. However, we recommend that you seek out the following resources: 1. Forsyth County's Department of Social Services is now accepting applicants for its child care assistance program, which has been closed to new applicants since 2024. If approved, families will only pay 10% of before and after school childcare costs (newborns to 12 years old). Eligible families include those who are employed, enrolled in school, experiencing a crisis, or have children with developmental delays. How to Apply:

• In Person: Pick up an application at 741 N. Highland Ave in Winston-Salem
• Phone: Call 336-703-3800
• Email: Request an application by emailing fcchildcare@forsyth.cc

 2. The Pre-K Priority, also has Pre-K classroom slots in Forsyth County. Registration is currently open. First-time visitors to the portal will need to log in with their email and choose a password. Programs are offered through Smart Start NC Pre-K program and Head Start for the 2026-27 school year for children who are four years old by August 31, 2026.

Do NOT request leave for normal vacation – just use the usual PTO process. You also don’t need to request leave for emergency absences that are brief (1-2 days) or for minor situations.

Request leave when you:

• have a serious health condition and need to be away from work (to include pregnancy and childbirth)
• have military or national guard duties (or your close family member has duties which obligate you to take action)
• have a child, spouse or parent that has a serious health condition
• need time off for adoption, foster care or birth of a child.
• any other need for leave that may require being out of work.

You can request leave through Paycom.

Your leave documents can also be found in Paycom. Here are instructions on how to find them.

If you are out on continuous leave, we will keep track of your time off.

If you are taking off intermittent time, please use Paycom. See instructions here.

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For a quick response, our email is leave@arborcres.org

You may also contact your Talent Arts manager.

All Artists and full-time Home Care employees receive one free meal per shift. Lunch, served 11:00 am to 1:30 pm at the Employee Meal Window, has a salad or soup option, as well as an entree. Dinner is provided by your supervisor if working the evening shift.

Campus map

The Employee Meal Window is located on the first floor of Strickland Place in the hallway connecting to Asbury Place.

Located on the 3rd floor of Corpening, Artists can use this space to improve their physical fitness with cardio machines, free weights, resistance bands, a massage chair, the exercise and lap pools, changing rooms, and more.

The Wellness Center is accessible by the Corpening elevators by the Book Nook, or through the Corpening main entrance. Campus map

Partners are required for swimming in the pool, as there is no lifeguard on duty. The Wellness Center is not open to family members or friends of employees.

If you have any questions, or would like to be shown around, contact Heidi Day, Wellness Center Coordinator, at ext. 1227. 2024 liability waiver.

You may use your employee badge to make purchases at the following locations on campus:

• The Book Nook (Berrier)
• Gourmet Valet desk (Lakeside Dining, Berrier)
• The Village Gift Shop (Womble)
• Phoebe's Gift Shop (Brock Court, Strickland Place)

Purchases will be deducted from your paycheck.

For the past 40 years, Arbor Acres residents donate money to "The Residents' Employee Christmas Fund" to show their appreciation for all that you do. The amount of money fundraised changes every year, and is added to your paycheck in the December time period. Unfortunately, this is not available to Home Care employees, who receive a separate bonus.

Every employee of Arbor Acres should strive to embody the ARTIST values: Artistry, Reverence, Talent, Innovation, Skill, and Truth.

These values support Arbor Acres' mission of allowing older adults to live artfully by providing a full spectrum of services designed to meet the spiritual, intellectual, physical, psychological, recreational, and social needs of its residents.

Click here for a list of values and standards of behaviors: Artist Values.

Replacement badges cost $5, deducted from your paycheck, and may be requested by emailing Talent Arts at hr@arboracres.org.

You may reach out to your supervisor, any member of leadership, or the Talent Arts team. If you do not wish to report internally, you can visit our confidential reporting system managed by a third-party provider, Lighthouse Services. For more information, see this flyer.

• Phone: log into the Paycom mobile app, available from the App Store or Google Play.
• Computer: go to Paycom.com to log in.
• View instructions in a PDF here.

1. Log into Paycom and go to Information.
2. You can change your contact information and other details here.
3. View instructions as a PDF here.

• Phone: on the Paycom mobile app, tap Login Help at the bottom.
• Computer: go to Paycom. Click Forgot Username or Password?

Note: Your username is the email you used to apply.

1. Log into Paycom.
2. Select Payroll, then Tax Set-Up and make any necessary changes.
3. Click Sign and Update.

You must call the Welcome Center every time you are picked up from campus, have food dropped off, or any other reason a non-employee is coming onto campus on your behalf. If you do not call the Welcome Center before your ride arrives, they will be directed to leave until you call the Welcome Center.

If your driver does not comply or becomes disrespectful towards your co-workers at the Welcome Center, they will not be allowed on the Arbor Acres property again.

Your driver is expected to stop and offer identification at the Welcome Center, as well as remain in the car while on Arbor Acres property. Please instruct your driver to park in designated parking areas only. Your driver is expected to drive safely and under the posted speed limit. Anyone who fails to conform to Arbor Acres standards in this regard or who exhibits inappropriate behaviors will be refused access to Arbor Acres.

• If it is an emergency, call 911 immediately.
• For less severe injuries or "near misses," report to your supervisor who will fill out an incident report. If your supervisor is out, you must notify another supervisor or Talent Arts.
• If you are injured, injure someone else or damage property, you may be required to take a drug test or medical exam.
• The report will be filed with our Workers Comp carrier, if appropriate.

Arbor Acres strives to maintain a working environment free from violence and intimidation. Therefore, we have "zero tolerance" for any type of workplace violence committed by or against employees. Violent acts will result in termination and may result in further legal action.

If you are threatened or know of incidents of threats to another employee, you must notify your manager/supervisor or Talent Arts immediately. All reported incidents will be investigated.

If you encounter an emergency situation while at work, immediately call 911. As soon as it's practical, notify the Welcome Center/Security at 336-724-7921 ext. 1205.

1. DO NOT ATTEMPT TO LIFT THE RESIDENT ONTO THEIR FEET.
2. Push the resident's PET, Personal Emergency Transmitter. It is the resident's responsibility to keep it on their person at all times. If they don't have their PET, call the Welcome Center/Security at 336-724-7921 ext. 1205.
3. Wait with the resident for the responding Nursing or EMT staff member to arrive. Offer assurances to the resident as needed.
4. The nurse or EMT will assess the resident and assist them in getting up using the proper equipment and techniques.

Here are some of the basics of the dress code. The complete dress code can be found in the Arbor Acres Employee Handbook.

Unless required to wear a specific uniform, Artists should wear business casual clothes and low, closed toe shoes, other than Administration.

Leggings are not permitted. Jeans are only permitted on Fridays. Scrubs are to be worn in Nursing. Maintain good hygiene and avoid heavy fragrances.

Nails can harbor germs, so trim natural nails to 1/4 inch. Limit piercings and jewelry for a more professional look, and cover any offensive tattoos.

No hats, hoodies, or bandanas. The only exceptions include in the kitchen, where it gets hot, or Maintenance team members.

Feel free to contact Talent Arts with any questions or religious or ADA needs.

You must provide your supervisor at least 24 hours notice, your supervisor may require more, of an absence. They may or may not be able to approve your absence depending on business needs. Unapproved absences may result in coaching and discipline.

• Excessive tardiness or late call-ins may also result in coaching and discipline.
• Some supervisors may permit "make-up shifts" for absences during the same workweek.

Missing a shift with no communication, or leaving the premises during your shift without approval, will be considered job abandonment and will generally be assumed that you have resigned your employment.

See the Arbor Acres Employee Handbook and benefits guide for the full breakdown of PTO policies, which is available to Arbor Acres and full-time Home Care employees.

Arbor Acres recognizes eight official holidays: New Year's Day, Easter Day, Independence Day, Labor Day, Thanksgiving, Christmas, Martin Luther King, Jr.'s Birthday and Memorial Day. PTO must be submitted to cover the holiday unless you are working. You will receive time and a half pay if your supervisor schedules you to work on Christmas or Thanksgiving.

PTO accrual rates:

• Year 1: 176 hrs, 6.77 per pay period
• Year 2: 184 hrs, 7.08 per pay period
• Year 5: 224 hrs, 8.62 per pay period
• Year 10: 240 hrs, 9.23 per pay period
• Year 15: 264 hrs, 10.15 per pay period
• Year 20: 280 hrs, 10.77 per pay period
• Year 25: 304 hrs, 11.69 per pay period

Bereavement: Up to 3 paid leave days for full-time employees, up to 8 hrs per day, for immediate family members, parents, sisters, brothers, aunts, uncles, nieces, nephews, grandparents, grandkids, father-in-laws, mother-in-laws, brother-in-laws, and sister-in-laws, within 7 days of the death, unless otherwise approved.

Jury Duty Leave: We support your service to the court system. Notify your supervisor as soon as possible. Exempt staff will not have pay reductions for a partial week's absence. If you are classified as nonexempt, you may opt to use PTO in place of unpaid leave.

School Visitation Leave: 4 hrs of time off per year, PTO to be used by non-exempt employees, with 48 hrs advance notice to attend or otherwise be involved at your child's school if you are the parent, guardian or in-loco-parentis of a school-aged child.

As soon as you know of a need to be out for family or medical reasons, contact your supervisor and Susan Koivisto in Talent Arts at 336-748-1221.

FMLA will be reviewed initially. If you do not qualify for FMLA, we will discuss other options such as an ADA leave or other type of personal leave.

1. Log into Paycom.
2. Go to Time Off Requests, then select Request Time Off.
3. To sell back PTO, email hr@arboracres.org. You cannot sell more than 100 hours per year and no more than 40 hours at one time. You also cannot dip below 40 hours in your PTO bank.
4. Print instructions here.