Arbor Acres Updates: COVID-19

These are unprecedented times, and the spread of coronavirus (COVID-19) has placed us in uncharted territory. During this period of uncertainty, Arbor Acres is committed to keeping you informed about how we are helping maintain the health and safety of residents and staff.  

Several months ago, Arbor Acres formed a Coronavirus Task Force consisting of senior management and directors from all departments and levels of care. The Task Force is meeting frequently and is continually monitoring the development of COVID-19, following updates, and implementing recommendations from local, state, and national health officials, including the Centers for Medicare and Medicaid (CMS) and the Centers for Disease Control and Prevention (CDC). The Task Force will continue to respond in a timely manner to developments in this ever-changing health threat.

We appreciate your understanding and cooperation as we implement difficult but recommended measures to protect and keep Arbor Acres as healthy as possible. 

We will use this page to keep you up to date on how Arbor Acres continues to respond to the COVID-19 outbreak.  

Update: Residency Applications for Licensed Healthcare Areas 

Effective June 9, 2020, Arbor Acres is again accepting residency applications for its licensed healthcare areas: Asbury Place/assisted living, Strickland Place/skilled nursing, Arborview/memory care.

For more information, contact: Erika Steele, LPN, Healthcare Admissions Coordinator,
(336) 306-9609; esteele@arboracres.org.

Current COVID-19 Protocols

Here is a summary of the protocols Arbor Acres has in place as of October 15, 2020.

  • Facemasks Required. Residents and staff are required to wear face masks whenever they are in or passing through common areas on campus, walking with small groups outdoors that are practicing safe social distancing protocols, or interacting with healthcare staff.
  • Grocery Delivery Service Offered. Arbor Acres has arranged with our vendor, Pride of the Morning, to provide "grocery boxes" for independent living residents twice a week. Order days are Mondays and Wednesdays, and delivery days are Wednesdays and Fridays. The boxes will contain fixed items that will change week to week but will include meats, produce (fruits and veggies), milk, and juice. Boxes will be delivered directly to residents' doors.
  • One On-Campus Beauty Shop Open in Independent Living. As the state of North Carolina slowly re-opens under the direction of Gov. Roy Cooper, Arbor Acres is using its own discretion to relax restrictions. One beauty salon in independent living has reopened with restrictions--only one stylist and resident can occupy the salon at the same time and both must wear face masks. No manicures or pedicures are offered at this time. Reservations are required.
  • Campus Closed to Visitors. Arbor Acres serves a population of people who are at high risk for COVID-19. On Friday, March 13, following CMS guidelines, we closed our campus to all visitors, including family and friends, until further notice. The only exceptions to this rule are families of those under physician-approved end-of-life care, and approved vendors. Out of an abundance of caution the campus remains closed to outside visitors.
  • Most Dining Rooms Closed. Most of the dining rooms across campus remain closed. On Monday, June 22, 2020, the Lakeside Dining Room in independent living opened up at 50% capacity for lunch only with restrictions for residents and staff. Arbor Acres continues to provide each resident in independent living with the ability to order and pick-up meals each day to bring back to their residences. In addition, residents in independent living have the option to order a variety of hot meals from the Arbor Room to expand food offerings. Residents in Asbury Place/assisted living and Strickland Place/skilled nursing continue to receive three meals per day delivered to their apartments and rooms. Residents in Arborview/memory care continue to eat meals in small groups in three separate designated areas.
  • Group Activities Cancelled. Most scheduled group activities and events have been cancelled. At this time, residents may gather in small groups provided they practice safe social distancing guidelines. Wellness Arts is now offering a limited number of small group socially distanced exercise opportunities outside during the week, weather permitting, including Yoga and cardio workouts.
  • Campus Transportation Cancelled. All medical transportation has been halted, except for emergency appointments, which are evaluated on a case by case basis. All on-campus transportation has been cancelled.
  • Off-Campus Travel Allowed for Essential Trips. Independent living residents may now leave campus for essential trips, such as picking up groceries and prescriptions through drive-through services. Residents must wear masks and practice social distancing. 
  • Increased Cleaning Standards. Housekeeping staff has stepped up the frequency of cleaning common areas. Residents and staff are being reminded to practice social distancing guidelines and the frequent washing of hands.
  • Temperature Checks at the Front Gate. On a 24/7 basis, everyone entering campus--residents, staff, approved vendors--must have their temperatures checked each time they enter campus. Staff and approved vendors with temperatures of 100 degrees or higher are turned away. Residents returning to campus with a temperature of 100 degrees or higher must immediately report to their residences and self-quarantine for 14 days after letting Arbor Acres’ medical staff know of their illness.
  • All Exterior Doors Locked 24/7. All entrances to common areas on campus are now locked 24/7 and can only be opened with Arbor Acres-issued FOBS and name badges. Only essential health care personnel have access to residents in the licensed healthcare areas. , 
  • Mitigating Isolation. We are aware that social distancing protocols can have a negative effect on the mental health of residents, and Arbor Acre staff are working on ways to address this. In independent living, Wellness Arts and IT staff utilize our in-house TV station and the Wellzesta app available on iPads to direct residents to interesting content that can supplement our cable line-up and the streaming services to which they have access. In our licensed healthcare areas, the Life Enrichment team, chaplains, nursing and dining staff are working together to provide one-on-one visits in residents’ rooms that include exercise, reading materials, music and games. We are also conducting some small group activities outside of residents’ rooms, using social distancing protocols. We are also helping facilitate communication between residents and staff through FaceTime and other video chat apps.

Resources

Arbor Acres: Updated Quarantine Requirements, 10/15/2020

Arbor Acres: Positive COVID-19 Case in Independent Living, 10/6/2020

Arbor Acres: Positive COVID-19 Case in Strickland Place, 10/2/2020

Arbor Acres: Positive COVID-19 Case in Independent Living, 10/1/2020

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Arbor Acres: Positive COVID-19 Case in Strickland Place, 9/30/2020

Arbor Acres: Healthcare Visitation Update, 9/28/2020

Arbor Acres: IL Dining Closing Immediately, 9/24/2020

Arbor Acres: 2 Positive COVID-19 Cases in Independent Living Staff, 9/20/2020

Arbor Acres: Positive COVID-19 Test in Arborview, 9/4/2020

Arbor Acres: Visitation Restrictions Eased in Licensed Healthcare Areas, 9/2/2020

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Arbor Acres: Lakeside Dining to Reopen, 8/28/2020

Arbor Acres: Coronavirus Testing Update, 8/14/2020

Arbor Acres: Positive Resident COVID-19 Case, 8/4/2020

Arbor Acres: Update on Positive COVID-19 Cases, 8/3/2020

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Arbor Acres: Dining Rooms Closing Immediately, 7/31/2020

Arbor Acres: Positive COVID-19 Case, 7/30/2020

Arbor Acres: Update on COVID-19 Test Result Update, 7/23/2020

Arbor Acres: Family Visitation, 7/17/2020

Arbor Acres: Positive COVID-19 Case, 7/14/2020

Arbor Acres: Quarantine vs Isolation, 7/8/2020

Arbor Acres: Dining Update for IL Residents, 7/2/2020

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Arbor Acres: Mask Update, 6/24/2020

Arbor Acres: Addendum to Dining Re-Opening Guidelines for IL Residents, 6/19/2020

Arbor Acres: Dining Re-Opening Guidelines for IL Residents, 6/17/2020

5 Rules to Live by During a Pandemic, 6/17/2020

Arbor Acres: Phase II Updated, 6/9/2020

Arbor Acres: Check-In System, 6/8/2020

Arbor Acres: Communication with Families of IL Residents, 6/5/2020

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Arbor Acres: Coronavirus Phase II Re-opening Door Security, 5/28/2020

Arbor Acres: Coronavirus Phase II Re-opening, 5/27/2020

Arbor Acres: First Coronavirus Case Follow-Up, 5/26/2020

Arbor Acres Memo: Phase II DELAYED, 5/24/2020

Arbor Acres: Coronavirus First Case, 5/23/2020, 10:00 pm

Arbor Acres Letter to IL Residents, 5/20/2020

Arbor Acres Letter to IL Residents, 5/18/2020

Arbor Acres Letter to Healthcare Families, 5/13/2020

Marketing & Renovations Letter, 5/11/2020

Arbor Acres Letter to IL Residents, 5/8/2020

Arbor Acres Letter to IL Residents re Dining, Part 1, 5/7/2020

Arbor Acres Letter to IL Residents re Dining, Part 2, 5/7/2020

Arbor Acres Letter to Healthcare Families, 5/5/2020

Arbor Acres Letter to IL Residents, 5/4/2020

Arbor Acres Letter to IL Residents, 5/1/2020

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Arbor Acres Letter to IL Residents and Healthcare Families, 4/30/2020

Arbor Acres Letter to IL Residents, 4/28/2020

Arbor Acres Letter to IL Residents, 4/24/2020

Arbor Acres Letter to IL Residents, 4/23/2020

Arbor Acres COVID-19 Update, 4/22/2020

Grocery and Pharmacy Pickups/Deliveries, 4/15/2020

COVID-19 Video Update, Andrew Applegate and Kathy Gwyn, 4/10/2020

Arbor Acres Letter to IL Residents, 4/10/2020

Letter of Hope, 4/10/2020

Moravian Stars Memo, 4/9/2020

Arbor Acres Letter to IL Residents, 4/8/2020

Arbor Acres Letter to IL Residents, 4/7/2020

Arbor Acres Letter to IL Residents, 4/6/2020

Arbor Acres Letter to Healthcare Families, 4/6/2020

Arbor Acres Letter to IL Residents, 4/3/2020-2

Arbor Acres Letter to IL Residents, 4/3/2020-1

Arbor Acres Letter to Healthcare Families, 4/1/2020

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Arbor Acres Letter to IL Residents, 3/31/2020

Letter to Residents from Resident Council President, 3/30/2020

Arbor Acres Letter to IL Residents, 3/30/2020

Arbor Acres Letter to Healthcare Families, 3/25/2020

Arbor Acres Letter to IL Residents, 3/24/2020

Arbor Acres Letter to IL Residents, 3/23/2020

Arbor Acres Letter to IL Residents, 3/22/2020

Arbor Acres Letter to IL Residents, 3/20/2020

Arbor Acres Letter to IL Residents, 3/19/2020

Arbor Acres Letter to IL Residents, 3/17/2020

Arbor Acres Letter to Healthcare Families, 3/17/2020

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Centers for Disease Control (CDC)

World Health Organization (WHO)

NC Department of Health & Human Services (NCDHHS)